Privacy Policy


This Privacy Policy (“Policy”) is effective as of May 15, 2016, and explains what information we collect about you and why, what we do with that information, how we share it, and how we handle the personal information created, inputted, submitted, posted, transmitted, stored or displayed by you, your Agents and End-Users when accessing and using our Services. Certain terms that are capitalized in this policy are defined and have the meaning applied in our Terms of Service.

For the purposes of this Policy, our “Services” refer to the on-demand customer service solution made available by SmileyGo Corporation. (the, “SmileyGo Service”), as more completely described in our Terms of Service. Each Service shall also include Deployed Associated Services.

Information Covered By This Policy

We respect and protect the privacy of visitors to our Websites and users of our Services. This Policy explains the what, how and why of the personal information that we collect when you visit our Websites or when you use our Services.

The personal information collected and used by SmileyGo Corporation, and its subsidiaries and affiliates, is limited to the purpose for which our subscribers engage any member of the SmileyGo Corporation and other purposes expressly described in this Policy.

What This Policy covers

What Do We Mean by Personal Information?

In this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Except as described in this Policy, SmileyGo will not give, sell, rent or loan any personal information to any third party.

Personal Information That You Provide to Us or That We Collect

How We Use Personal Information

Choices

If you are a subscriber to the Services or authorized as an Agent under a subscriber’s account to the Services and would like to opt-out of getting marketing communications from us please contact us contact@smileygo.net or follow the unsubscribe instructions included in each marketing email.

We process and store Service Data on behalf of our subscribers. We have no direct relationship with the individuals with whom our subscribers may interact using the Services. If you are an individual interacting with a subscriber of our Service and would no longer like to be contacted by that subscriber, please contact that subscriber directly.

Accessing and Updating Your Information

Subscribers may access, update or change Account Information they have provided by logging into the Service and providing such additional information where applicable. If you are a subscriber and would like to gain access to, or request deletion of information that SmileyGo has collected as “data controllers,” please contact us at contact@smileygo.net. We will respond to such queries within thirty (30) business days.

Individuals seeking access to, or who would like to correct, amend, or delete Service Data should direct their queries to the applicable subscriber of the Service acting as the “data controller” for such information. If requested to remove individual’s data by our subscribers, we will respond within thirty (30) business days. Technical limitations may restrict or eliminate our ability to remove or delete certain Service Data from all systems.

English Version Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.

Compliance and Safeguarding Your Information

Websites: www.smileygo.org and www.smileygo.net and our Services. The use of information collected through our Services shall be limited to the purpose of providing the Services for which the subscriber has engaged us or as otherwise disclosed in this Policy.

If you have questions or complaints regarding our Policy or practices, please contact us contact@smileygo.net.

Protection of Information

We are committed to ensuring the security of your personal information. We utilize robust precautions to protect the confidentiality and security of the personal information within our Service, by employing technological, physical and administrative security safeguards, such as firewalls and carefully developed security procedures. For example, when you enter confidential information (such as login credentials or information submitted from within the Service). We encrypt the transmission of that information using secure socket layer technology (SSL). These technologies, procedures and other measures are used in an effort to ensure that your Service Data is safe, secure, and only available to you and to those you authorized to access your Service Data. However, no internet, e-mail or other electronic transmission is ever fully secure or error free, so you should take care in deciding what information you send to us in this way.

Data Hosting, Transfer, and Retention

Unless we expressly agree otherwise, the SmileyGo Corporation may host and process Service Data, including personal information, in the United States and in other countries through the SmileyGo Corporation and third parties that we use to operate and manage our Service.

We will retain Service Data that is processed on behalf of our subscribers in accordance with the instructions received from our subscribers for as long as needed to provide our Services to our subscribers, subject to compliance with this Policy. We may retain and use other personal information, including personal information we collect as a “data controller,” as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements as described above. Our policy for the deletion of Service Data following termination or cancellation of a subscriber’s subscription to the Service can be found here or obtained by request to contact@smileygo.net.

Children’s Personal Information

SmileyGo does not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Services, please contact us, and we will use commercially reasonable efforts to delete that information. Subscribers are responsible for establishing policies for and compliance with applicable laws for the collection of personal information in connection with the use of our Services.

Business Transactions

SmileyGo may assign or transfer this Policy, and your Account and related information and data, including any personal information, to any person or entity that acquires all of our or substantially all of our business, stock or assets of, or with whom we merge.

Contact Us

If you have questions regarding this Policy or about the privacy practices of SmileyGo, please contact us by email at contact@smileygo.net, or at:
SmileyGo Corporation
44 Tehama Street
San Francisco, CA 94105